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Terms & Conditions

Thank you for booking with Xplora Overland Guatemala.

All our prices include full camping equipment, unlimited mileage, 24/7 roadside assistance, and local support.

By completing your booking you accept all our Terms & Conditions and agree to sign our Liability Waivers at the start of your trip.

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Driver’s License & Age Requirements

  • Drivers must present a valid, non-expired driver’s license.
  • No international driver’s license is required for visitors from Europe, North America, Central & South America, or Oceania.
  • Minimum driver’s age: 23 years.
  • A security deposit is required at vehicle pick-up. This will be held on your credit/debit card:
  • With CDW coverage: USD 1,300 for small vehicles, USD 1,800 for large vehicles
  • Without CDW coverage: Deposit increases to USD 2600 for small vehicles, USD 3600 for large vehicles
  • Additional drivers must also present their valid license to be covered by insurance.

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Pick-up & Drop-off

  • Office hours: 8:00 a.m. – 5:00 p.m.
  • Free pick-up and drop-off in the Guatemala City Airport (GUA) area or pre-arranged locations.
  • Please provide arrival time and flight number for airport pickups.
  • Vehicles must be returned on the agreed date and time. Late returns without prior approval may result in additional charges, including loss of subsequent rental income.

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Payment & Deposit

  • Remaining balance is due at vehicle pick-up.
  • Accepted payment methods: Visa, MasterCard, PayPal, or cash.
  • Payment in currencies other than USD must be agreed in advance.
  • Security deposit will be charged/blocked at pick-up and released after vehicle return, subject to inspection.

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Insurance

  • Third-Party Liability Insurance (TPL) is included.
  • Covers third-party bodily injury, death, and property damage.
  • Collision Damage Waiver (CDW) is available:
  • Covers damages to the rental vehicle after deductible:
  • USD 1,000 deductible (small vehicles)
  • USD 1,500 deductible (large vehicles)
  • Also covers theft and total loss.
  • Exclusions: water damage, reckless driving, off-road misuse.

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Driving Restrictions

  • Driving on beaches, riverbeds, or protected natural areas is prohibited.
  • No driving under the influence of drugs or alcohol.
  • On 4×4-only tracks: If recovery is needed, towing costs are the renter’s responsibility until a standard road is reached.

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Smoking Policy

  • Smoking inside the vehicle or tents is strictly prohibited.
  • A cleaning fee of USD 200 will apply for violations.

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Cancellations

  • Full refund for cancellations made more than 30 days before rental start.
  • Less than 30 days: the 20% deposit will be credited towards a future booking.

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Equipment

  • All camping equipment is provided and explained at pick-up.
  • Renters are responsible for proper use and care.
  • Lost or damaged items will be charged at replacement cost.

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Roadside Assistance

  • 24/7 support via phone and WhatsApp for any vehicle, equipment, or trip-related issues.